Total newbies can sometimes feel intimidated when talking on the phone with a sewing dealer or visiting a brick & mortar dealership.   It can also be tough dealing with some store employees that don't value your time nor give you the respect and attention you deserve as a customer.  Save yourself and the dealer some time by knowing a few terms and things that will help you get answers to your questions quickly and efficiently, all while making YOU look smart by talking smart :) !  Speak the sewing language for a better customer service experience.