Connect with Dana on Linkedin - <a href="https://www.linkedin.com/in/hoosh/">https://www.linkedin.com/in/hoosh/</a>Dana's personal blog: <a href="https://hooshmand.net/">https://hooshmand.net/</a>Discover Discomfort - <a href="https://discoverdiscomfort.com/">https://discoverdiscomfort.com/</a>

Every support ticket is a product failure - Jorma Laiapea

Service Intelligence Podcast talks to experts from around the world to help you improve your customer support and customer service operations.