What You Will Learn: <ul> <li aria-level="1">What is the difference between customer experience and customer service?</li> <li>What is customer journey mapping?</li> <li>How does the customer experience (CX) affect customer retention?</li> <li>How do you start best practices for the customer experience?</li> <li aria-level="1">How can a high-level customer experience be a game-changer for your business?</li> </ul> About Stacy Sherman <p>Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue. </p> Resources: <ul> <li>Website: <a href= "https://doingcxright.com/">https://doingcxright.com/</a></li> <li>YouTube: <a href= "https://www.youtube.com/channel/UCQu4U9uRSUhPoQE-jTBYQ2A">www.youtube.com/channel/UCQu4U9uRSUhPoQE-jTBYQ2A</a></li> <li>Linkedin: <a href= "https://www.linkedin.com/in/stacysherman/">www.linkedin.com/in/stacysherman/</a></li> <li>Twitter: <a href= "https://twitter.com/stacysherman">twitter.com/stacysherman</a></li> <li>Instagram: <a href= "https://www.instagram.com/doingcxright/">www.instagram.com/doingcxright/</a></li> </ul>

How your digital marketing plan ties into your business objectives

Do you run a business? Have you been caught not knowing what to do or where to go for sound and solid business advice? Stan Hladik has your answers and knows how to help. With over 30 years of business experience, Stan has developed the "Secret Sauce" to success, and he wants to share it with you.  The Secret Sauce 365 Podcast offers business owners expert advice with issues they face daily with guests from many different professional sectors, providing real-time information that every business needs to know to make the right decisions for their companies 24/7, 365 days a year.