Thair is an actual complaint form for parents. That national has a 100% guaranty on. More info later, let's jump into this. We are talking about disagreements and not actual safety or YPT issues.

Parents get mad or upset for many reasons. 

• Personality or cultural differences 
• A preserved unfairness 
• Confronted with something that they don’t want 
• It’s just your turn…

Self-resolving conflict – this is a solution that is handled by the upset person over time. 

Cooperative Resolutions – First off, everyone in scouting and families of the scouts is bound by the scout oath and law. These are the ground rules which we live by. This is a foundation of trust and familiarity.

• The most important skill as a leader is “Active Listening”. (Courteous) 
• A conscious effort to listen must be made to learn all the facts of an issue.  
• Filter out fealing statements or derogatory assumptions as these are the emotions and not the issue. 
• Don’t shut down or walk away. (Not Friendly, & Kind) 
• Determine if they want a response from you. They will ask when they're ready, but they may not be ready to hear what you say. 
• Restating the issue may be needed to start a solution with understanding. 
• The most important question is “What do you want?” • The answer to this question is the solution to the conflict.

The Wood Badge “Managing Conflict” training is a good resource for leaders to handle conflicts. You should go to Wood Badge!

            -  -  -  -  -  -  -  -  -  -    GO TO WOOD BADGE !    -  -  -  -  -  -  -  -  -  -  

The complaint form with the 100% warranty is… The Adult Application! "Thiers no problem, if your part of the solution."