Jacqui Gale's arrival in the world prompted the temporary closure of Edinburgh Airport and, since embarking on the world of business, her impact has been no less striking. This Scots-Canadian has brought her considerable drive and qualities to global brands from Estee Lauder and Revlon, to Crabtree & Evelyn and Arran. Jacqui's a natural storyteller and in this fascinating episode, the CCO of Portmeirion Group and CEO of Wax Lyrical, shares her experiences of resilience, mentoring, innovation – as well the first record she ever bought.Interview by Christine Esson.