Most governments around the world – whether democracies or autocracies – face at least some pressure to respond to citizen concerns on some social problems. But the issues that capture public attention — the ones on which states have incentives to be responsive – aren’t always the issues on which bureaucracies, agents of the state, have the ability to solve problems. What do these public agencies do when citizens’ demands don’t line up with either the supply of state capacity or the incentive...