SaaSBoomi
SaaSBoomi
Suresh Sambandam, Arvind Parthiban, Varun Shoor
Customer Marketing Hacks in SaaS - Yasasree Nerayanuri, Sprinklr | BTS E8 | SaaSBoomi Podcast
1 hour 2 minutes Posted Jul 28, 2022 at 1:30 am.
Genesis of customer marketing function
Scaling beyond $10M ARR
Marketing org structure evolution at Freshworks
How to measure and attribute NRR?
Org structure at Sprinklr v/s Freshworks
Making the best RoI from networking dinner events
Difference between community marketing and customer marketing
KPI for customer marketing
Customer communities
Playbook to get ~500 event registrations in a month
Customer success and customer marketing in action
Overlaps in customer marketing & product marketing
Optimizing customer communication at scale
The need for brand voice
Overlap between customer marketing and brand marketing
Customer marketing for single product v/s multi product company
Microevents marketing
Customer marketing components
Pillars of Customer marketing
How to engage with your advocates
How do you know a customer is a champion?
CRM is not a tool, it's a discipline
Advice to someone starting in customer marketing
One quality to look in hiring in customer marketing
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Show notes
Yasasree Nerayanuri is the Vice President - Customer Marketing at Sprinklr. She used to be the Director of Customer Marketing & Community at Freshworks before joining Sprinklr.
In this episode Arvind Parthiban and Varun Shoor explores in depth various aspects of Customer Marketing with Yasasree. Tune in! 👇
SaaSBOOMi BTS Podcast brings insights into what goes on Behind The Scenes in the making of some of the successful marketing campaigns, and shine the light on how marketing is done, what works, and what doesn’t, and let the audience learn from the experience of the country’s best marketers
⭕ Episode 8: Customer Marketing : A New Frontier in SaaS Marketing
⭕ Guest: Yasasree Nerayanuri (VP Customer Marketing, Sprinklr)
⭕ Hosts: Arvind Parthiban (Co-founder & CEO, SuperOps.ai) & Varun Shoor (Founder & Ex-CEO, Kayako)
Also available to be streamed on:
Spotify: https://spoti.fi/3S3vX9U
Apple Podcast: https://apple.co/3zzmwI1
Google Podcast: https://bit.ly/btse8-go
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#customermarketing #customersuccess #community #SaaS
Happy watching!