SaaS Backwards - Reverse Engineering SaaS Success
SaaS Backwards - Reverse Engineering SaaS Success
Ken Lempit
Ep. 158 - 97% of SaaS Churn at First Opportunity is Decided in the First 90 Days—Onboarding Is the Key
31 minutes Posted Mar 14, 2025 at 3:00 pm.
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Send us Fan Mail Guest: Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane -- Most B2B SaaS leaders know that onboarding is important but underestimate its impact. The reality is that 97% of churn at first opportunity is decided in the first 90 days, making onboarding the most critical stage in the customer journey and the defining factor in revenue growth and long-term customer success. In this episode, Sri Ganesan, Co-Founder and CEO of Rocketlane, shares how SaaS companies...