How many times do we know the right thing to do… and still take the shortcut? You know you should listen more in a negotiation. You know you should pause before sending that email. You know you should double-check the contract, or ask that follow-up question. But instinct says: “Move faster. Be confident. Push through.” And that’s when mistakes happen. If you don’t have technique, you don’t have an answer. And when you have no answer, you react on instinct and that rarely l...