In this punchy 10-minute episode of Rod'sPod, I sit down with David Rumble, co-founder of The Knowledge Group (tkg) and an advisory board member for CapeBPO, to explore the critical shifts impacting the South African and global BPO/GBS landscape. David unpacks the ripple effects of the UK’s 2024 budget and labour reforms, highlighting why South Africa is perfectly positioned to capitalise on these changes. We discuss right-shoring strategies, the growing appeal of South Africa as a prime outsourcing destination, and how reinvesting cost savings into workforce development can future-proof operations. This fast-paced episode is tailored for professionals navigating the ever-evolving world of CX, BPO, and GBS.