In this episode, I sit down for a candid chat with Franco Cotumaccio, a luminary in South Africa's BPO/GBS sector. With an impressive career spanning over two decades in financial services across the UK and South Africa, Franco has been instrumental in shaping many aspects of the industry. Known for his dynamic business acumen and charismatic personality, he has been a driving force in sustainable youth job creation, directly contributing to the generation of over 30,000 jobs in South Africa's CX-BPO/GBS sector.

Alongside his business partners, Franco has developed the innovative Shadow Careers youth impact sourcing model. With its unique methodologies and processes, this model is making significant strides in the Western Cape and KwaZulu Natal, and is poised to expand into Gauteng soon. Tune in to learn more about Franco's long-term vision and his transformative impact on job creation and youth employment in South Africa.

Watch the Shadow Careers YouTube Video >> https://youtu.be/8--wVhpyxfs

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