When helping business owners create their own client experience, we start with one particular activity to help them decide what type of experience to build. From this activity, we create the experience touch points that evoke the emotions they want their clients to have while working with them. I unpack the steps of this activity - start to finish - in this episode. 

You can find the resources mentioned in this episode on the show notes page at www.staceybrownrandall.com/154.