On this episode of Retention Chronicles, we’re joined by Erik Huberman, Founder &amp; CEO of Hawke Media. Erik, Noah, and Mariah talk about finding new efficiencies, determining what outcomes are desirable for a brand, keeping the same level of service while growing, marketing as an infinite opportunity cost, building an AI platform, and more!

Marketing a lifestyle brand and tailoring CX based on geographical location with Stephanie Cohen (Founder, Stephanie Cohen Home)

Ecommerce brands are focusing on increasing customer retention. Join us as we discuss marketing, operations, and the customer experience with top DTC brands for real strategy around generating revenue, email marketing, social media, performance metrics, AI, customer communication, &amp; more in the Shopify ecosystem. 

Retention Chronicles is sponsored by Malomo, a branded order tracking platform improving the post-purchase experience. Be sure to subscribe &amp; check out gomalomo.com to learn more. Retention Chronicles is hosted and produced by Mariah Parsons.

Anchor (from Spotify)

Retention Chronicles

Exploring why customers return and exchange product to improve your post-purchase experience with Pooja Parikh (VP of Planning and Operations, Andie Swim)