Joining us today on Retail Therapy is Ian Bailey, Managing Director of the Kmart Group. Ian has been leading Kmart, Target, and Catch since 2018, driving innovation and growth across these iconic Australian brands.In this episode, Ian shares insights into:The evolving Australian customer – what they want and how retail is adaptingKmart’s transformation – from a traditional discount retailer to a modern, innovative brandCustomer loyalty & brand trust – what keeps shoppers coming backThe future of physical retail – why in-store experiences still mattereCommerce strategies – how retailers can maximise online opportunitiesDon’t miss this deep dive into retail leadership, transformation, and growth with one of the industry’s top executives.