Our next guest for Retail Therapy is Natalie Phillips-Mason (She/Her), Founder and Lead Consultant of Inclusive Change. Natalie is dedicated to fostering inclusive workplaces and enriching customer experiences by celebrating our unique identities.Natalie encourages leaders to embrace all aspects of diversity – apparent and non-apparent – for the benefit of their employees and their customers. Through her collaborative approach, Natalie empowers individuals of all neurotypes to engage in meaningful conversations; driving education, authentic dialogue, and actionable change.This episode explores:Natalie's allyship journeyWhy language is importantEmployees and customer experiences – and why retailers should take noticeConsiderations and opportunities in the Australian retail landscapeThe latest researchEducating retail staff on neurodiversityThank you to our Principal Partner American Express for supporting this season of Retail Therapy.Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.htmlABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.