The pandemic has completely upended the ways merchants engage their customers. Retail technology has moved to the forefront, as consumers rely more than ever on mobile apps and self-service checkouts to execute their shopping journey. How should retailers respond to these changing circumstances? Find out in this conversation between technology power couple Sarah-Jayne and Dean Gratton, and experts from Box Technologies—a leader in customer engagement that works with brands such as Sainsbury's, HSBC, Superdry, and Pizza Hut.