] PCP is reengineering the way of delivering the relational leadership curriculum. [2:50] Listen to understand. [3:10] Matt Lewis, senior strategic consultant at PCP. [5:24] The importance of feeling seen. [6:25] Storytelling to achieve a quick sense of community. [7:27] Stay curious. [10:04] Ask more questions and encourage people to “say more.” [10:32] Observe how you feel when you are listening to people’s stories. [13:13] Challenge the cultural narrative. [15:13] In moments of uncertainty and overwhelm storytelling can be liberating. [16:40] Look back to other moments of fear and uncertainty in your life and how you managed to go through them. Mentioned in this Episode: Relational Rounds at Primary Care Progress Primary Care Progress on Twitter