We speak to Liz Baker (Consultant Paediatrician) and Jo Ellis (Paediatric Diabetes Specialist Nurse) from York Teaching Hospitals about their QI project aimed at improving the clinic experience for patients. We also talk about their experience of taking part in the QI Collaborative. Contributors: Dr Liz Baker Jo Ellis Hosts: Matt Oultram - Quality Improvement Project Manager - CYP Diabetes QI Collaborative. RCPCH Jessica Ellis - Head of the Diabetes Quality Team. RCPCH