At Devcon, I took the opportunity to meet several people - stay tuned for several more episodes during the rest of this year. For this episode, I spoke with Zsigmond Rab. Zsigmond is Lead Engineer, Technical Support & Trainer at Liferay Hungary. This is a short and informal tongue-in-cheek talk about support-related issues.

We talked and joked about

• The structure of the Hungarian Support teams
• How bugs unexpected features are handled
• How to make sure that these don't show up again in the next version
• Fixpacks, Hotfixes, Servicepacks
• Other worldwide support teams

You might or might not know that Liferay's business is built on Enterprise Edition - and specifically on the support services that we offer here. This is what keeps the new versions coming. This episode is meant to give you some information about the procedures that happen when you (as a customer) file an issue for Liferay support. Compared to the actual internal workflow, this is simplified, but gives sufficient insight. If you want more details, please comment.