Chick-fil-A owner-operator Jon Harmeling, a former West Point instructor in systems engineering, joins QSR Uncut to chat about his journey with the category leader, but also to break down how he’s developed 10 AI systems that run inside his store. From forecasting to hiring to becoming a better leader, Harmeling continues to test and refine the homemade approach to thrive under margin pressure. We talk about real-life examples, where it’s failed, how it’s made a massive difference in cu...