Many organisations this year have been required to respond and adapt to the unprecedented impacts of COVID-19. Especially in their approach to the digitalisation of their services. In this episode of Public Sector Perspectives, we look at embracing digital services in government amidst a global pandemic with Joanne de Morton, Chief Executive Officer, Service Victoria. How Service Victoria has modernised its digital operations to be at the forefront of innovation and as a result has established greater trust in government through these everyday interactions.