PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Visit us at psaimpact.net.

In this episode, Chris and Rayanne continue the Autotask Implementation Series, discussing service desk and, more specifically, queues, and how they are set up and best utilized.