Show notes
Trisha’s guest this week is Chase Westen, Chief Administrative Officer with Phoenix ER & Medical Hospital. This is a micro-hospital located in Chandler, Arizona, and he shares how he is able to maintain a five-minute or less wait time for patients. We also discuss how to triage patients to determine if they are in an emergency or non-emergency situation, and then guide them to where they can receive effective treatment. With the rising costs of healthcare, they are very transparent in their costs. This is a timely and interesting conversation, and I hope you enjoy it as well! In this episode, we talk about… [2:25] What a micro-hospital is and the background of Phoenix ER & Medical Hospital [4:38] Understanding health insurance [7:21] How to handle a busy micro-hospital and what to do during overflow situations [11:37] Maintaining the five-minute or less wait time [13:16] The patient triage process [14:51] Thinking outside the box and hands-on leadership [18:11] Pricing transparency [20:09] How the location serves the micro-hospital [22:11] Building the facility [24:09] Chase’s outlook on healthcare policies and regulations supporting micro-hospitals [28:09] Chase’s views on the future of micro-hospitals [30:20] Chase’s first job [31:05] What Chase would be doing for a living if he was not running a micro-hospital [31:40] What Chase is reading for news and information [32:59] What Chase does for self-care [33:54] Whether leaders are born or trained Links to resources: Phoenix ER & Medical Hospital: www.phoenixerhospital.com Subscribe, rate and review: www.providerspropertiesandperformance.com Schedule a healthcare real estate investment strategy consultation: https://docproperties.com/free-consultation-trisha-talbot/ About Trisha: WEBSITE: www.docproperties.com LINKED IN: https://www.linkedin.com/in/trishatalbot/ Email inquiries to: [email protected]
