Show notes
To quote Robert Baker's published piece on the Unauthorized Practice of Public Adjusting (UPPA), "The unlicensed practice of public adjusting is a vehicle of consumer fraud that preys on some of the most vulnerable elements of our society. The disaster-stricken, the elderly, the unsophisticated and those for whom English is a second language. Individuals losses range from a couple of thousand to tens of thousands of dollars. And frequently, victims are left without a remedy, because UPPA offenders just disappear or are not worth suing." Our experts discuss this timely issue - what it is, who is affected, and what can be done to stop it - in this episode. [01:52] What is the unauthorized practice of public adjusting and how and when did it start? [05:46] How did the practice of UPPA develop and get worse over time? [10:00] Do insurance agents ever assist in claims and does it cause confusion? [13:19] How prevalent is the problem and are some states worse than others? [15:25] In terms of dollars, what does this practice cost policyholders and/or the insurance industry? [22:18] What has been done to counteract this practice and who is doing it? [25:42] How are the insurance industry and public adjusters united in addressing this issue? [27:35] Have insurance companies taken a position on this topic? [32:08] Once claims have been settled, do homeowners have any recourse? [34:14] Real world examples of unlawful public adjusting activity. [38:28] Recommended resources for home and building owners who may experience the illegal activity. [40:00] What is being done to educate consumers about this issue? [42:04] Additional thoughts from the panel. Panelists: Art Jansen, Chief Executive Officer – Jansen/Adjusters International Jim Beneke, President – The Beneke Company/Adjusters International Brian Goodman, Principal – Kramon & Graham PA Steve Badger, Attorney/Senior Partner – Zelle LLP Todd Thomas, Executive Director of Consulting Services and member of the Society of Risk Management Consultants – Adjusters International Moderator: Brianna Moyer, Digital Marketing Manager – Adjusters International Mentioned in This Episode: Adjusters International Adjusting Today National Association of Insurance Commissioners (NAIC) National Association of Public Insurance Adjusters (NAPIA) Consumer Protection Agency