Project Distinct Podcast
Project Distinct Podcast
Scott McKain
S2 E548: Encore Episode - The type of service customers value
10 minutes Posted Oct 7, 2020 at 7:00 am.
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Show notes

What if a particular type of service could improve customer satisfaction anywhere from 33% to 73%? Would you be willing to give it a try? Would it make sense to invest in doing what it takes to make customers so pleased that they repeat their business and refer you to their friends and colleagues? On today’s PROJECT DISTINCT, Scott McKain will reveal the latest research that determined exactly what type of service that almost 80% of customers said that they prefer.

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