Twilio has released its annual State of Customer Engagement Report and to find out more about the report and the trends that it spotlights (including challenges with robocalls and the role of AI in improving the customer experience), ProgrammableWeb's editor-in-chief David Berlind captured a video interview with Al Cook, the company's Vice President and General Manager of Artificial Intelligence.A complete text transcript of this podcast can be found at:https://www.programmableweb.com/news/interview-al-cook-vp-and-general-manager-artificial-intelligence-twilio/interview/2020/02/20