Dave Bailey, Plumbing Vertical Market Manager for Service Nation Alliance, tells us about his career, we learn why he’s “The Flying Plumber”, and we discuss the power of the humble checklist.

64 - Patty Kampmann - Customer Lobby

Do you like stories about business? I do! I’m endlessly fascinated by the creative and innovative strategies business people employ to build their businesses. I love the stories of how businesses were started, bought, sold, grown, failed, and the stories of pitfalls and advances. They’re all interesting. As someone who runs a business and advises others who run businesses, I find the stories useful and informative as well as cautionary and inspirational.