While performance measurements (such as KPIs) are essential, it’s important to recognize that after-the-fact metrics are artifacts- historical representations of the choices, actions, and behaviors that generated them.

In this inaugural episode, Tim Autrey and Suzette Pare dig in with a huge challenge to the status quo: If you want to achieve substantial and (most importantly) sustainable improvements in performance, you must proactively look underneath team member choices, actions, and behaviors.