Amy Shore is Executive Vice President and Chief Customer Officer for Nationwide. In this role, she is accountable for developing and executing Nationwide’s customer strategy to maximize customer acquisition and drive retention to ensure that Nationwide delivers on its mission. In addition, Amy is responsible for managing Nationwide’s corporate real estate and aviation departments.
Join us as we welcome Amy Shore, Executive Vice President and Chief Customer Officer at Nationwide, to discuss her role in developing and executing the customer strategy. As a first-gen college student and governor appointed trustee at Bowling Green State University, Amy shares her journey and how she navigates impostor syndrome.
Discover how Nationwide uses data and storytelling to drive decisions and connect with customers through the State of the Customer Report and Mission Moments that matter program. Learn about their customer feedback management platform, utilizing NLP and machine learning, to improve customer service and track sentiment.
Discover how Nationwide's employee retention is better than pre-pandemic and how they address high attrition rates. Tune in for valuable insights on purposeful communication and creating a clear connection to the mission statement.
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