Maximizing Innovation Through Customer Feedback: The Key to Success -Sasha Gainullin - CEO @ battleface [Customer Expectations]

In the spring of 1999 for 4 months, you were a Customer Service Representative. What did you learn and what have you taken with you over the next 23 years?

How is CS the essence of battleface? Once you stop listening to the customer, then you can't stop innovating.

What does it mean to have a battleface?

I read a Forbes article where you talk about how outdated the travel insurance industry has become. How was it outdated and how is battleface different?

What does it mean to be a humanity-focused travel insurance company?

How do you listen to customers at battleface?

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