Tony Johnson. Tony is the founder and principal at The Tony Johnson Group.  He is an international speaker, author, and thought leader on the topics of customer and consumer experience, customer service, guest engagement, and leadership.

What does CX mean to you?
Let's talk about the Great Resignation. When did it start and why is it happening?
What can companies do about it?
Pay, Benefits, Flex in scheduling
what does it mean to really appreciate employees?
EX, What does it mean to treat your people well?
What examples do you have of someone who has done that well?
Is it important for employees to know theirs why?
What role does recognition play in retaining your clients?
How much feedback do employees have?
Why does real work exp in cx strategy matter so much?

ABOUT NICK GLIMSDAHL
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LISTENER SUPPORT
Purchase Nick’s books: 
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide

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BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ 

This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ 

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