Press 1 For Nick
Press 1 For Nick
Press 1 For Nick
How AI and Humans can Co-Exist in Customer Service - Jeremy Burek [Customer Service]
36 minutes Posted Apr 6, 2022 at 9:00 am.
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Jeremy Burek - Vice President of Customer Enablement at EagleView [Customer Service]


How has Custome Service evolved since you started?
What role does the human experience play in Customer Service?
What does AI mean to you?
How can AI and Humans Co-Exist in Customer Service?
What are some ways companies use AI at the wrong time?
How is the AI vendor broken today? Let's talk about the foundational elements you need for AI to be successful
How important is data to you?
What impact does data have on the business?
How do EX and CX work together?
How has Custome Service evolved since you started?



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