Eryc Eyl - Humancentric keynote speaker, author, and business philosopher [Contact Center]
What is the perception of the Contact Center today?
What is wrong with that perception?
Why is it challenged to hire and retain talent?
How can companies retain their talent?
How do we motivate people when they are from home?
Is there a disconnect between what companies what from their agents and what they're measured on?
Can you force employees to be engaged? How do companies do it wrong? What should companies do instead?
How does Empathy play into this?
The supervisors of the contact center are also trying to do their job, and focus on what metrics they are measured on, so how do you have sympathy for them as well?
If you could talk to the supervisor 1-2-1, what would you say?
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