Introduction01:57 What does Client Experience mean to you and why is it important?03:50 Being Client First, your goal is to Deliver Radical Personal Service, which is awesome, but how 05:05 Do you also deliver an internal client experience?08:49 One of the things we talked about prior was for your team to discover your best self. What is that important?11:30 What is Grow, Prosper, Serve and why is it important?15:27 Tell my listeners about WOW University?18:25 Is it important to keep it fresh and relatable?21:00 The Paducah continues to invest in their people, from the Ritz Carlton Leadership Center Training, Google Leadership Institute, and the Fans First Training put on by the Savannah Bananas. Why is it important to invest in your employees?Please fill out this survey: https://forms.gle/7ig267wFeyoLU2Xg7 Free Ebook***ABOUT NICK GLIMSDAHLSubscribe to my weekly newsletterFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTSupport this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/