Darren talks about:
·       What people say about UX
·       How to decipher between a real UXer and a fake one
·       How to seamlessly connect UX and CX

The book that has influenced Darren the most in the past year:
·      Multipliers: How the Best Leaders Make Everyone Smarter: https://amzn.to/3qnWb9w

His note to all customer service professionals:

“Ascribe to Excellence...Because when you focus on excellence, you benefit yourself and everyone else.”

Transcript:https://press1fornick.com/darren-hood/   

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BOOK RECOMMENDATIONS:

Learn about all the guests book recommendations here: https://press1fornick.com/books/ 

BROUGHT TO YOU BY:

VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here: https://www.govds.com/ 

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