Jane talks about:
· Lessons she learned from her Dad
· Talks about her time on Undercover Boss
· The importance to taking caring for your people
The person who has influenced Jane the most in the past year:
· Chick fil a – They are the best out there in Customer Service.
· Dare to Serve by Cheryl Bachelder: https://amzn.to/3pwKLzP
· Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customers Service is Alive by Charles Ryan Minton: https://amzn.to/3ipENze
Her note to all customer service professionals:
“Be Kind, because we have no idea what’s going on in people’s lives, and try to make someone else’s life a little better…”
Love Kindness: http://www.reebavenuecenter.org/love-kindness/
Transcript:https://press1fornick.com/jane-grote-abell/
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