Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]
Kieron talks about:
· The importance of blending both empathy and technology
· How to empower your agents to provide empathy
· How to set clear expectations
· The importance of innovation at Under Armour
His note to all customer service professionals:
“Listen.”
Transcript and show notes can be found here
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BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
This podcast is under the umbrella of CX of M Radio
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