Peter talks about Customer Centricity
o What is Customer Lifetime Value
o How companies grow the current customer instead of cross/up-sell
o What's more important between Brand Equity or Customer Equity?
Connect with Peter, here.
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𝐕𝐃𝐒: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more.
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