<p>Michelle Ludwin talks about the definition of UX, common myths about UX, and how to measure and monitor UX. Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick </p>

Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. 

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.