<p>Nick Zeisler - Principal at Zeisler Consulting. Nick talks about CX Strategy and Brand Promises, how to make sure they are aligned and what to do next once everything is aligned.</p>

James Dodkins - Rockstar Keynote Speaker at ROCKSTAR CX [Expectations]

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.

Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. 

The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

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Dan Gingiss - Chief Experience Officer at The Experience Maker. International keynote speaker, CX coach, and author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media [Feedback]