Let's Talk Pricing Podcast
Let's Talk Pricing Podcast
The Professional Pricing Society
Barrett Thompson: The Omnichannel Dilemma
19 minutes Posted Sep 29, 2022 at 1:00 pm.
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Customers expect their vendors to offer them a seamless omnichannel buying experience across all sales channels. Omnichannel selling creates a dilemma for B2B pricing teams due to inherent product and price complexity and the widespread practice of negotiated pricing. How do you offer the right price, accurately and immediately, whether a customer interacts with a visiting sales rep, a service rep at a branch counter, a call center rep or your web shop?