Over the past decade, several utilities and commissions have made investments into new technologies, tools, and techniques to modernize the electric grid. As some of these investments are reaching full implementation, there is an opportunity for other utilities and their regulators who are contemplating similar investments to learn from the experiences of the “early adopters.”

One key component of a successful grid modernization effort is customer engagement. Utilities are moving away from the “ratepayer” mindset and are seeking new ways to turn into more customer-centric organizations. More and more customers are interested in new technologies, more rate options, and access to cleaner energy choices. Utilities’ grid modernization efforts will help meet these new needs and demands from their customers.