Positively Outrageous Service
Positively Outrageous Service
Andrew Szabo & Michael Hoffman
NOVELTY
15 minutes Posted Nov 14, 2019 at 11:26 pm.
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NOVELTY

A Key Driver to the Positively Outrageous Service Pillar: “Random and Unexpected”

The power of novelty is in “contextual” novelty. Doing something we expect in an unexpected way. We are all endowed with creativity. It takes many different forms. One may be creative in creating magic moments through listening; creativity through how we respond to a complaint; creativity in solving an employee problem. Be novel and creative! Where can I stand out today? Challenge yourself. What can I do differently today with that person in front of me in this moment? Spontaneously creative, interesting and unexpected!

The power of novelty in Positively Outrageous Service is in “contextual” novelty.