Positively Outrageous Service
Positively Outrageous Service
Andrew Szabo & Michael Hoffman
Alignment is a Beautiful Thing
15 minutes Posted Sep 22, 2019 at 3:04 am.
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ALIGNMENT IS A BEAUTIFUL THING
Begin by Defining POS for YOUR Organization 
“The fish stinks from the head” First, leadership must define and align an organization’s service expectations. Second, align your departments, (in a larger organization). Third, create alignment in your hiring practices to the organization’s service expectations.

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