Perception, crafting an apology, timing, blame, responsibility, hurt, guilt, and more! Examples include: Kitchenaid, Amazon reviews, Dove, Netflix, Apple, a steakhouse in Brighton MA, Electronic Arts, Tesla, etc.

Ep. 47: Utopia 3 - How Do We Get There?

Positive Feedback Loop! We discuss tech, history, and culture and we have fun disagreeing with each other. ;-) Co-hosts: Luis, Ray, and Steph. Find us on Twitter: twitter.com/thepflpodcast!

"Lost episodes" (episodes we've removed):
Ep.38 (Watercooler chat - mind-reading robots eat your money)