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In this episode of Pod as a Service, Alex Castrounis, author of AI for People and Business, and Kim Harvey, a voice designer at Google, discuss the field of voice design (aka conversation design). Topics discussed include:

• Current state of the voice design field
• Speech parsing and the goal of understanding
• The phrasing of questions and responses
• Conversation error handling
• Human assumptions and expectations around machine personas
• The hype vs reality of assistants
• The potential impacts of AI on voice design
• The combination of linguistics and design principles to better understand how conversations work