Nobody likes having to deliver bad news. And Property Managers, well, we have to deliver more than the average person.

Knowing that the client's reaction is probably not going to be the best, can make us feel really anxious affecting our delivery, which can then result in the situation escalating and the client losing trust in your abilities as their property manager.

In this week's episode, Terri shares her simple 2-part formula for Breaking Bad News to an Owner. The steps involved help to give some structure and instil confidence in both parties.

It is particularly useful for inexperienced PMs and those who have had a negative reaction from a client in the past and don't wish to repeat it happening again.