What makes an apology sincere and impactful ...  <a href="http://azizansari.com/">Aziz Ansari</a> Terry O'Rielly - <a href= "http://www.cbc.ca/radio/undertheinfluence/when-brands-apologize-sorry-seems-to-be-the-smartest-word-1.2801853"> When Brands Apologize</a> <a href="http://www.cbc.ca/ageofpersuasion/index.html">The Age of Persuasion</a> Phyllis Pollack - <a href= "http://www.mediate.com//articles/PollackPbl20170310.cfm">On Apology</a> <a href="https://www.harrietlerner.com/">Dr. Hariette Lerner</a> Guy Winch - <a href= "https://www.psychologytoday.com/blog/the-squeaky-wheel/201311/the-five-ingredients-effective-apology"> 5 Ingredients of an Effective Apology</a> The Three Apologies analyzed <a href="https://www.youtube.com/watch?v=ipBvoEDBOpw">Donald Trump</a> <a href= "https://www.nytimes.com/interactive/2017/10/05/us/statement-from-harvey-weinstein.html"> Harvey Weinstein</a> <a href= "http://www.eonline.com/ca/news/805628/chris-hemsworth-just-apologized-for-old-costume-drama-on-his-own-terms-which-is-better-than-when-the-internet-forces-you-to-be-sorry"> Chris Hemsworth</a> Have you ever hear a really great apology? Tell us about it <a href="http://www.twitter.com/overconflict">@overconflict</a>

021 - Resilience with Shakeela Begum

Join us weekly as we explore the interesting corners of mediation, conflict resolution and peacemaking.  We speak with experienced practitioners, innovators, pioneers and boundary pushers to tackle some of the controversial and difficult topics in our field while finding ways to grow our practices and implement new ideas.