Each episode of Startup School will highlight one of the many talented leaders of Finotta, and they will show you how to lead a team or organization of your own. They will break down the strategies, lessons, and thought processes behind what they do so that you can get a better understanding of how the fin-tech world is operating. On the first episode of Startup School, we are going to talk about customer success with Finotta’s Head of Customer Success, Quincy Kennedy. This episode discusses the rise of customer success within businesses, why it is important, how it differs from customer support, how to create playbooks and strategies for your customer success team, the importance of goal setting and habit stacking, and much more.
Reference Links

• Finotta: https://www.finotta.com/  
• Article/Study: https://blog.hubspot.com/service/customer-success
• Quincy’s LinkedIn- https://www.linkedin.com/in/quincykennedyco/