Topics Covered:
- Best practices implemented to protect patients, clinicians and staff during the pandemic
- Extra steps clinic took to enhance safety
- Good practices likely to be retained as we move out of the pandemic and beyond
- Advice for managing staff and colleagues' needs
- How to best support registered massage therapists within and outside your clinic
- Keeping in touch with patients in the pandemic or uncertain times
- Patients who haven't returned for care
- Virtual care or telehealth during the pandemic
- Keeping patients, staff and clinicians safe when mandatory restrictions drop
- New or tweaked business practices that are helping now and beyond the pandemic
Key Links to References/Resources Discussed:
- OCA Return to Practice Working Group
- OCA Return to Practice Playbook
- Return to Practice FAQs
- Registered Massage Therapists' Association of Ontario (RMTAO)
- Understanding Extended Health Care Guide (member-only access)
- Patients' Guide to Extended Health Care (public access)
- Understanding Audits (from insurance providers, member-only access)
About Dr. Erika Kuehnel:
Dr. Erika Kuehnel is a Chiropractor, Registered Massage Therapist and CMCC graduate.
She owns and operates a multidisciplinary practice in Milton, Ontario, at Milton Back Doc, provides assessment services to the Low Back Pain Rapid Access Clinic, teaches in the massage therapy program at Oxford College, and is on the Board of Directors for the Registered Massage Therapists' Association of Ontario (RMTAO) Her prior involvement with the OCA includes working with the OCA advocacy program (now the Local Leaders program) and the Return to Practice Working Group.
Dr. Kuehnel lives in Milton with her husband, her two children and two dogs. She can be found hiking and camping in her spare time.